How to Login and Verify Account in FameEX
How to Login Account in FameEX
How to Login to FameEX with your Email and Phone Number
1. Go to the FameEX website and click on [Log In].
2. Enter your Email / Phone Number, input your secure password, and click [Log In].
3. Click [Send] to receive a 6-digit verification code to your email or phone number. Enter the code and click [Confirm] to proceed.
4. After entering the correct verification code, you can successfully use your FameEX account to trade.
How to Login to FameEX with Google Account
1. Go to the FameEX website and click on [Log In].
2. Click on the [Google] button.
3. A sign-in window will be opened, where you will need to enter your email address and click on [Next].
4. Then enter the password for your Google account and click [Next].
5. After entering the correct verification code, you can successfully log in to your FameEX account via Google to trade.
How to Login to FameEX with Apple ID
1. Go to the FameEX website and click on [Log In].
2. Click on the [Apple] button and a pop-up window will appear, and you will be prompted to sign in to FameEX using your Apple ID.
3. Enter your Apple ID and password to sign in to FameEX.
4. After entering the correct verification code, you can successfully log in to your FameEX account via Apple to trade.
How to Login to the FameEX App
1. You need to install the FameEX application from the Google Play Store or App Store to log in to your FameEX account for trading.
2. Open the FameEX app and tap [Sign Up/Log In].
3. Enter your [Email] or [Phone Number] and input your secure password. Tap [Log In].
4. You will receive a 6-digit verification code in your email or phone number. Enter the code to continue and tap [Confirm].
5. Congratulations, you have successfully logged in to the FameEX App.
Or you can log in to the FameEX app by using Google Account.
I forgot my password from the FameEX account
You can reset your account password on the FameEX website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.
1. Go to the FameEX website and click on [Log In].
2. Click on [Forgot Password?].
3. Enter your Email/Phone Number and click [Next].
4. Enter your verification code by clicking on [Send] and filling up your Google Authenticator code, then click on [Next].
5. Enter and confirm your new password, then click [Confirm].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the FameEX app and tap [Sign Up/Log In].
2. Click on [Forgot Password?].
3. Enter your registered email address or phone number and tap [Next].
4. Enter your verification code by clicking on [Send] and filling up your Google Authenticator code, then click on [Next].
5. Enter and confirm your new password, then click [Confirm].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the FameEX platform.
How does TOTP work?
FameEX uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How to Link Google Authenticator (2FA)?
1. Go to the FameEX website, click on the profile icon, and select [Security].
2. On the Google Authenticator section, click on [Enable].
3. Click [Send] to receive a 6-digit verification code in your email. Enter the code and click [Next].
4. You need to download the Google Authenticator app to your phone.
A pop-up window will appear containing your Google Authenticator Backup Key. Scan the QR code with your Google Authenticator App.
How to add your FameEX account to the Google Authenticator App?
Open your Google authenticator app. On the first page, select [Add a code] and tap [Scan a QR code] or [Enter a setup key].
6. After successfully adding your FameEX account to Google Authenticator app, enter your Google Authenticator 6-digit code (GA code changes every 30 seconds) and click on [Confirm].
7. After that, you have successfully enabled your 2FA in your account.
How to Verify Account in FameEX
What is KYC FameEX?
KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.
Why is KYC important?
- KYC serves to fortify the security of your assets.
- Different levels of KYC can unlock varying trading permissions and access to financial activities.
- Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
- Fulfilling KYC requirements can amplify the benefits derived from futures bonuses.
How to complete Identity Verification on FameEX (Web)
Primary KYC Verification on FameEX
1. Go to the FameEX website, click on the profile icon, and select [Basic].
2. On the Identification section, click on [Primary].
3. Select [Local Verification], choose your [Country/Region] and your [Document Type], then click on [Verify Now].
4. Next, answer the question below before you start and click on [Continue].
5. Select your document type and your document issuing country.
Begin by taking a photo of your document. Following that, upload clear images of both the front and back of your ID into the designated boxes. Once both pictures are distinctly visible in the assigned boxes, click [Next] to proceed.
6. Next, take a selfie of you holding the document and click [Next].
7. After that, wait for the FameEX team to review, and you have completed your primary verification.
Advanced KYC Verification on FameEX
1. Go to the FameEX website, click on the profile icon, and select [Basic].
2. On the Identification section, click on [Advanced].
3. Select [Local Verification], choose your [Country/Region] and your [Document Type], then click on [Verify Now].
4. Enter your address and upload your document, then click [Next].
5. After that, wait for the FameEX team to review, and you have completed your advanced verification.
How to complete Identity Verification on FameEX (App)
Primary KYC Verification on FameEX
1. Open your FameEX App, tap on the icon on the top left.
2. Select [Identification] and tap on [Verify].
3. Choose your [Issuing Country/Region] and your [Document Type], then tap on [Continue].
4. Begin by uploading a photo of your document. Following that, upload clear images of both the front and back of your ID into the designated boxes. Once both pictures are distinctly visible in the assigned boxes, click [Continue] to proceed.
5. Next, take a selfie of you holding the document to continue.
6. Lastly, tap on [Verify Now] to do your Facial Scanning to complete the primary verification.
7. After that, wait for the FameEX team to review, and you have completed your primary verification.
Advanced KYC Verification on FameEX
1. Open your FameEX App, tap on the icon on the top left.
2. Select [Identification] and tap on [Upgrade].
3. Select Country/Region and Bill Type, and tap Upload Document to upload the corresponding documents. Lastly, tap [Submit].
4. After that, wait for the FameEX team to review, and you have completed your advanced verification.
Frequently Asked Questions (FAQ)
Unable to upload photo during KYC Verification
If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:- Ensure the image format is either JPG, JPEG, or PNG.
- Confirm that the image size is below 5 MB.
- Use a valid and original ID, such as a personal ID, driver’s license, or passport.
- Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the FameEX User Agreement.
- If your submission meets all the above criteria, but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:
- Wait for some time before resubmitting the application.
- Clear the cache in your browser and terminal.
- Submit the application through the website or app.
- Try using different browsers for the submission.
- Ensure your app is updated to the latest version.
Why can’t I receive the email verification code？
Please check and try again as follows:
- Check the blocked mail spam and trash;
- Add the FameEX notification email address ([email protected]) to the email whitelist so that you can receive the email verification code;
- Wait for 15 minutes and try.
Common Errors During the KYC Process
- Taking unclear, blurry, or incomplete photos may result in unsuccessful KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
- KYC process is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
- If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.
