How to Withdraw and make a Deposit on FameEX
How to Withdraw from FameEX
How to Withdraw Crypto via On-chain on FameEX
Withdraw Crypto via On-chain on FameEX (Web)
1. Log in to your FameEX account and click on [Assets].
2. Click on [Withdraw] to continue.
3. Select the coin you want to withdraw.
Select [On-Chain] and enter your withdrawal address. Then choose the withdrawal network to continue.
4. Fill in the withdrawal details. Enter the withdrawal amount and optional transfer remarks.
After double-checking the information, click [Withdraw].
5. Check your Order Confirmation and click on [Withdraw].
6. Enter your email verification code by clicking on [Get Code] and filling up your Google Authenticator code, then click [Submit].
7. After that, you have successfully withdrawn crypto from FameEX.
You can check your recent transaction by click on [View History].
Withdraw Crypto via On-chain on FameEX (App)
1. Open your FameEX app, tap on [Assets], and select [Withdraw].
2. Select [On-Chain] to continue.
3. Select the token that you want to withdraw to continue. Here, we’re using USDT as an example.
4. Select the Withdrawal Address and enter the Withdrawal Network.
Next, fill in the withdrawal details. Enter the withdrawal amount and optional transfer remarks. After double-checking the information, tap [Withdraw].
5. Check your Order Confirmation and click on [Confirm].
6. Enter your email verification code by clicking on [Send] and filling up your Google Authenticator code, then click [Confirm].
7. After that, you have successfully withdrawn crypto from FameEX
How to Withdraw Crypto via Internal Transfer on FameEX
The Internal Transfer feature allows FameEX users to transfer crypto between FameEX users via the email number/mobile phone number/UID of the FameEX accounts.
Withdraw Crypto via Internal Transfer on FameEX (Web)
1. Log in to your FameEX account and click on [Assets].
2. Click on [Withdraw] to continue.
3. Select the coin you want to withdraw.
Then select [Internal Transfer], then choose and enter the email address/mobile phone number/UID of the recipient’s FameEX account to continue.
4. Fill in the withdrawal details. Enter the withdrawal amount and optional transfer remarks. After double-checking the information, click [Withdraw].
5. Check your Order Confirmation and click on [Withdraw].
6. Enter your email verification code by clicking on [Get Code] and filling up your Google Authenticator code, then click [Submit].
7. After that, you have successfully withdrawn crypto from FameEX.
You can check your recent transaction by click on [View History].
Withdraw Crypto via Internal Transfer on FameEX (App)
1. Open your FameEX app, tap on [Assets], and select [Withdraw].
2. Select [Internal Transfer (No Fee)] to continue.
3. Select the token that you want to withdraw to continue. Here, we’re using USDT as an example.
4. Select and Enter the email address/mobile phone number/UID of the recipient’s FameEX account.
Fill in the withdrawal amount and optional transfer remarks. After double-checking the information, click [Internal Transfer].
5. Check your Order Confirmation and click on [Confirm].
6. Enter your email verification code by clicking on [Send] and filling up your Google Authenticator code, then click [Confirm].
7. After that, you have successfully withdrawn crypto from FameEX
Frequently Asked Questions (FAQ)
Why hasn’t my withdrawal arrived?
Transferring funds involves the following steps:
- Withdrawal transaction initiated by FameEX.
- Confirmation of the blockchain network.
- Depositing on the corresponding platform.
Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.
However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.
- If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from FameEX, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.
Important Guidelines for Cryptocurrency Withdrawals on FameEX Platform
- For crypto that support multiple chains such as USDT, please make sure to choose the corresponding network when making withdrawal requests.
- If the withdrawal crypto requires a MEMO, please make sure to copy the correct MEMO from the receiving platform and enter it accurately. Otherwise, the assets may be lost after the withdrawal.
- After entering the address, if the page indicates that the address is invalid, please check the address or contact our online customer service for further assistance.
- Withdrawal fees vary for each crypto and can be viewed after selecting the crypto on the withdrawal page.
- You can see the minimum withdrawal amount and withdrawal fees for the corresponding crypto on the withdrawal page.
How do I check the transaction status on the blockchain?
1. Log in to your FameEX account and click on [Assets] and click on the History icon.
2. Here, you can view your transaction status.
How to make a Deposit in FameEX
How to Buy Crypto via Credit/Debit Card on FameEX
Buy Crypto via Credit/Debit Card on FameEX (Web)
1. Log in to your FameEX account and click on [Buy Crypto].
2. Select a fiat currency and enter the amount that you want to purchase. Then select the token that you want to buy, the system will automatically display your corresponding crypto amount. Next, choose the payment method. Here, we’re choosing BTC as an example.
3. Double-check your transaction information. If everything is correct, click [Buy BTC]. You will be redirected to the official payment webpage to continue with the purchase.
4. Please review the transaction details carefully, including the amount of fiat currency you’ve purchased and the corresponding digital assets received. Once confirmed, kindly proceed by clicking [Continue].
5. Please input your wallet address for receiving digital assets. After verifying that the address is accurate, click [Continue]. Kindly be reminded that blockchain transactions are irreversible.Therefore, ensure that the information provided is correct, and that you have access to and can utilize the assets in your wallet.
6. Select [Credit or Debit Card] as your payment method. After that, you will be redirected to the transaction details page.
7. Before proceeding with the payment, please thoroughly review the transaction details, including the transaction amount and applicable trading fee. Ensure to carefully read and tick the Terms and Conditions. After that, click [Go To Payment].
8. Please verify the transaction steps before proceeding with the payment. It’s important to thoroughly read and understand the transaction process. Once you’ve confirmed everything, kindly click [Continue] to proceed.
9. Fill in the relevant information of the debit card or credit card and enter the payment process. After that, click [Reserve...] to finish the payment
After the payment is successful, you can view the transaction details on the [Buy Order] page. Moreover, you can check the wallet address for the payment status.
Buy Crypto via Credit/Debit Card on FameEX (App)
1. Log in to your FameEX app and click on [Buy Crypto].
2. Select the token that you want to buy, then choose the fiat currency and enter the amount that you want to purchase. The system will automatically display your corresponding crypto amount. Next, select Credit or Debit Card as your payment method. Here, we’re choosing BTC as an example.
3. Double-check your transaction information. If everything is correct, click [Buy BTC]. You will be redirected to the official payment webpage to continue with the purchase.
4. Please review the transaction details carefully, including the amount of fiat currency you’ve purchased and the corresponding digital assets received. Once confirmed, kindly proceed by clicking [Continue].
5. Please input your wallet address for receiving digital assets. After verifying that the address is accurate, click [Continue]. Kindly be reminded that blockchain transactions are irreversible. Therefore, ensure that the information provided is correct and that you have access to and can utilize the assets in your wallet.
6. Select [Credit or Debit Card] as your payment method. After that, you will be redirected to the transaction details page.
7. Before proceeding with the payment, please thoroughly review the transaction details, including the transaction amount and applicable trading fee. Ensure to carefully read and tick the Terms and Conditions. After that, click [Go To Payment].
8. Please verify the transaction steps before proceeding with the payment. It’s important to thoroughly read and understand the transaction process. Once you’ve confirmed everything, kindly click [Continue] to proceed.
9. Fill in the relevant information of the debit card or credit card and enter the payment process. After that, click [Reserve...] to finish the payment
After the payment is successful, you can view the transaction details on the [Buy Order] page. Moreover, you can check the wallet address for the payment status.
How to Deposit Crypto on FameEX
Deposit Crypto on FameEX (Web)
1. Log in to your FameEX account and click on [Deposit].
2. Select the cryptocurrency that you want to deposit. Here, we’re using USDT as an example.
Select the Network that you want to deposit to then click [Next].
3. Click the copy address icon or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.
Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.
4. Enter the withdrawal amount on the platform of your choice. After confirming all the details, click [Withdraw].
5. Depending on the policy of your selected platform, you may need to input your transaction password, mobile/email verification code, and Google authentication code to proceed. Please note that it takes time for the transaction to be confirmed by the blockchain. Your funds will be deposited as soon as the transaction is included in a block by a miner.
If you have any inquiries regarding the withdrawal process of your chosen platform, kindly contact their customer service for verification to prevent any unnecessary loss of assets.
Note: Prior to making a deposit, please ensure the accuracy of the currency, chain type, and address. Any inaccuracies may result in the deposit failing to arrive and becoming irretrievable.
Deposit Crypto on FameEX (App)
1. Open the FameEX app and tap on [Deposit].
2. Select the tokens that you want to deposit. You can use the search bar to look for the tokens you want.
Here, we are using USDT as an example.
3. Select the deposit network to continue.
4. Tap the Copy Address icon or scan the QR Code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.
Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.
5. Enter the withdrawal amount on the platform of your choice. After confirming all the details, click [Withdraw].
6. Depending on the policy of your selected platform, you may need to input your transaction password, mobile/email verification code, and Google authentication code to proceed. Please note that it takes time for the transaction to be confirmed by the blockchain. Your funds will be deposited as soon as the transaction is included in a block by a miner.
If you have any inquiries regarding the withdrawal process of your chosen platform, kindly contact their customer service for verification to prevent any unnecessary loss of assets.
Note: Prior to making a deposit, please ensure the accuracy of the currency, chain type, and address. Any inaccuracies may result in the deposit failing to arrive and becoming irretrievable.
Frequently Asked Questions (FAQ)
What is a tag or meme, and why do I need to enter it when depositing crypto?
A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.
Reasons for Unarrived Deposits
1. Multiple factors can affect the arrival of funds, including but not limited to smart contract deposit, abnormal transaction status on blockchain, blockchain congestion, failure to transfer out normally by the withdrawal platform, wrong or missing memo/tag, deposit address or the choice of the wrong chain type, suspension of deposit on target address platform, etc.2. When a withdrawal is marked as “completed” or “success” on the platform from which you’re withdrawing your crypto, it means that the transaction has been successfully broadcast to the blockchain network. However, the transaction may still require time to be fully confirmed and credited to the recipient platform. Please note that the required network confirmations vary with different blockchains. Take BTC deposits as an example:
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Your BTC deposit will be credited to your account after at least 1 network confirmation.
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After being credited, all assets in your account will be temporarily frozen. For security purposes, a minimum of 2 network confirmations are required before your BTC deposit can be unlocked on FameEX.
3. Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TXID (Transaction ID) to look up the status of the transfer of your assets from a blockchain explorer.
How to Solve This Situation?
If your deposits have not been credited to your account, you can follow these steps to resolve the issue:
1. If the transaction hasn’t been fully confirmed by the blockchain network nodes, or hasn’t reached the minimum amount of network confirmations specified by FameEX, please wait patiently for it to be processed. Once the transaction is confirmed, FameEX will credit the funds to your account.
2. If the transaction is confirmed by the blockchain but not credited to your FameEX account, you can contact FameEX support and provide them with the following information:
- UID
- Email number
- Currency name and chain type (for example: USDT-TRC20)
- Deposit amount and TXID (hash value)
- Our customer service will collect your information and transfer it to the relevant department for further processing.
3. If there is any update or resolution regarding your deposit issue, FameEX will notify you by email as soon as possible.
What Can I Do When I Deposit to A Wrong Address
1. Deposit made to an incorrect receiving/deposit address
FameEX generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, FameEX may, solely at our discretion, assist you in recovering your tokens/coins. FameEX has comprehensive procedures to help our users recover their financial losses. Please note that fully token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for further assistance:
- Your UID on FameEX
- Token name
- Deposit amount
- The corresponding TxID
- Wrong deposit address
- Detailed problem description
2. Deposit made to an incorrect address that doesn’t belong to FameEX
If you have sent your tokens to an incorrect address that is not associated with FameEX, we regret to inform you that we are unable to provide any further assistance. You can try to contact the relevant parties for assistance (owner of the address or exchange/platform that the address belongs to).
Note: Please double-check the deposit token, address, amount, MEMO, etc. before making any deposits to prevent any potential loss of assets.
